A few weeks ago, I ordered a custom flag from a company called The Flag Makers. When I received the flag, I was very happy with the quality, but distressed to find that one side of my double-sided Nordic Cross flag was backwards, with the vertical bar of the cross at the fly end rather than the pole end. I immediately called The Flag Makers, anticipating having to go through a rigmarole to get my flag fixed.
To my surprise, The Flag Makers is a company that still takes customer service seriously. When I first called